Terms & Conditions

Terms & Conditions

1. Prices
Prices include VAT but exclude delivery costs.

2. Under 18
You have to be over 18 years old to purchase products from me. When you place your order you guarantee that you are at least 18 years of age or have your guardians permission.

3. Payment
Full payment shall take place when your order is placed. Pay with secure creditcard payment.

4. Terms of delivery
The delivery time is 1-2 days. I deliver within the UK, but not to PO-boxes and BFPO addresses. When your order is placed I will handle it with immediate effect and your parcel will be delivered within 4 days.
Deliveries to Jersey and Guernsey are an additional 2-3 working days in delivery time.

For questions regarding your delivery status please send me an e-mail or call me by telephone.

5. Product information
Please note that the design on the products may differ and that the design is not always identical to the picture.

6. Business opportunity
The provider of the business opportunity is Herbalife (UK) Limited, Unit 6, Perth Trading Estate, Perth Avenue, Slough, SL1 4XY, United Kingdom.
These materials are prepared and distributed by independent Herbalfe member Luna Fetter.
Products sold are nutrition and personal care products. Transactions are effected by participants as principals.

7. 30-day money back guarantee
As part of Herbalife’s commitment to delivering beneficial, high-quality products, I offer a 30-day money-back guarantee. If you are not fully satisfied with any product for any reason, simply return the unused portion within 30 days and you’ll receive a full refund.

8. Placed orders
It is not possible to amend/change orders once they have been processed and paid.

9. Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform me Luna Fetter of your decision to cancel this contract by a clear statement by e-mail. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

9.1 Effects of cancellation

If you cancel your order, I will reimburse to you all payments received from you, including the costs of delivery. I may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. I will make the reimbursement without undue delay, and not later than – (a) 14 days after the day I receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which I am informed about your decision to cancel this contract. I will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. I may withhold reimbursement until I have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10. Other Herbalife members
I solely promote and sell Herbalife products to private individuals. 

11. Personal use and resale
All products purchased are intended for personal use and non-profitable purposes. When placing an order, the buyer acknowledges this and guarantees that the products are for personal use and not intended for resale to a third party.

12. Herbalife Contact information

Luna Fetter
Herbalife Nutrition Independent Member

776-778 Barking Road, East Ham
London E13 9PJ


+44 (0)7500758851

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