Herbalife Returns, Exchanges and Refunds
30 Day Money-back Guarantee
Herbalife guarantees the quality and freshness of its nutrition and personal care products.
If for any reason you are not completely satisfied with any Herbalife product purchased directly from me, you may return it within 30 days from receipt for a full refund.
Can I exchange a nutrition or personal care product I purchased?
No, you can not exchange products. You'll receive a full refund, but you have to order new products on my website.
My nutrition or personal care product arrived damaged/defective. What do I do?
You may have the product replaced within 30 days of receipt by contacting me. Herbalife will cover the cost to ship the damaged or defective product back to you.
My return item package was lost/stolen. What do I do?
Herbalife is not responsible for lost or stolen packages containing returns. I highly recommend that you use proper insurance, tracking and delivery confirmation methods when shipping.
How long does it take to process returns, exchanges and/or refunds?
Most returns and exchanges are processed within seven to 10 days from the time Herbalife receives the item being exchanged or returned.